Jordann Bryan

Bio:

Jordann Bryan is the Director of Patient Experience at Wellstar West Georgia Medical Center, bringing a diverse background in healthcare administration, utilization management, and patient experience leadership. She earned her bachelor’s degree from Reinhardt University in 2018 and her Master of Healthcare Administration from Grand Canyon University in 2021. She is also a Lean Six Sigma Green Belt with a passion for data-driven improvement and operational excellence.

Jordann began her healthcare journey as a volunteer at Wellstar Kennestone Medical Center in 2015 and continued with Wellstar West Georgia Medical Center as a Health Unit Secretary in 2017 before transitioning into Utilization Management in 2019. This experience provided her with valuable insight into the intersection of payer requirements, medical necessity, resource utilization, care coordination, and the operational factors that influence the patient journey. In 2023, she transitioned into Patient Experience leadership as Manager of Patient Experience and advanced to Director of Patient Experience in 2026.

Drawing on her experience across these areas, Jordann brings a comprehensive perspective to using data to improve both healthcare quality and the patient experience. She believes that data is most powerful when it connects operational and utilization insights with the voices of patients and frontline teams. By leveraging patient feedback, experience metrics, and performance trends, she helps identify opportunities for improvement, guide leadership strategies, and strengthen the systems and processes that shape how patients receive and experience care. Her approach emphasizes using data not simply to measure outcomes, but to understand barriers, drive meaningful change, and deliver more compassionate, coordinated, and patient-centered care.