Lauri Mills

Bio:

Lauri Mills, FCXP (CX-I), is a seasoned customer experience leader specializing in CX management, engagement, and experience design in healthcare. She drives member-centric initiatives and leads cross-functional efforts to elevate customer experience. Known for facilitating collaborative workshops and design sprints, Lauri excels at helping stakeholders to uncover insights and co-create impactful solutions through human-centered design and inclusive facilitation. Her background also includes leading brand strategy and communications for national payers, with additional roles in marketing and business analysis across insurance and consulting.