Panel: Making AI Work - Payer Perspectives from the Field

Session details:

AI has dominated headlines and strategic roadmaps—but for payers, the real challenge is turning promise into performance. From prior authorization automation to risk adjustment, care management, fraud detection, and member engagement, artificial intelligence is beginning to transform operations. Yet adoption remains uneven, with questions around trust, interoperability, regulatory compliance, and ROI still front and center. 
This panel brings together payer leaders who are on the front lines of deploying AI in real-world settings. Hear how payers are navigating the opportunities and limitations of AI to reduce administrative burden, improve member outcomes, and enhance operational efficiency—without losing sight of equity, ethics, or oversight.