The Lessons that Built A Payer AI Stack: What Real Members, Real Calls, and Real Compliance Taught Us

Meet a commercial health plan that built and runs on an agentic AI platform.  We will discuss the business problems we encountered, how AI is applied, and the technical and organizational challenges addressed along the way.  Business issues we will discuss include call center operations, provider data management, organizational adoption and transformation, LLM cost management, governance, quality control, and the rising tide of engineering "AI slop."   Technical issues we will discuss include the challenges building low-latency voice, enterprise data access to support AI, and AI benchmarking.