Panel: Reimagine Member Navigation by Connecting People to the Right Care at the Right Time

Session details:

Members expect healthcare to be easier to navigate, but finding the right care can still be confusing and time-consuming. Health plans are looking for better ways to help members understand their options, access care, and make informed decisions while also managing unnecessary utilization and costs. This panel will examine how plans are using data, digital tools, AI, and human support to improve navigation across virtual, primary, specialty, and behavioral health. Speakers will share practical approaches to making it easier for members to get the right care when they need it—and how plans can measure the impact on member experience, outcomes, and cost.