What Members and Patients Want from their Health Insurance

Session details:

In a competitive and increasingly consumer-driven healthcare landscape, payers are under growing pressure to understand and meet the evolving expectations of their members. From easier access to care and clear communication to personalized benefits and culturally responsive services, patients are demanding more—and they’re making healthcare decisions based on how well plans deliver. 
This panel turns the spotlight to patients and members themselves. Through real-world stories and direct feedback, hear what matters most to them when choosing, engaging with, and staying with a health plan. Learn how payers can use these insights to shape more responsive benefits, improve member satisfaction, and drive meaningful engagement—especially among populations who have historically felt overlooked or underserved.